The following Terms and Conditions apply to any booking made between a client and JJ Travel in Israel Ltd. (hereafter JJ Travel).
Quotes & Prices
All quotes and prices are in USD ($) and are based on the currency exchange rates at the time of issue. JJ Travel reserves the right to change prices based on fluctuations in exchange rates.
Services and prices contained within quotes are only confirmed once a booking has been made in writing and/or with the payment of a deposit.
Prices are based on pre-arranged tour services, schedules, mileage, hotel accommodations and other variables. If a client changes an itinerary or requests extra services additional pricing will be required.
Unless otherwise stated all tours and services require a non-refundable deposit of $150 (per participant). If your booking is made less than 46 days prior to the start of the tour, full payment is required.
Deposits for group payments will be determined at the time of the quote for the particular tour.
Unless expressly stated the following applies to all tours and services booked with JJ Travel.
- All tours and services must be prepaid.
- All payments must be in USD ($).
- Full payment must be made 46 days prior to the start of the tour or service. If the booking is made less than 46 days prior to the start of the tour or service, full payment will be taken immediately.
Credit Card – JJ Travel accepts VISA, MasterCard, American Express and IsraCard. Payment can be taken over the phone or online.
Bank Wire – JJ Travel accepts International bank wires. All fees and associated costs must be born by the client.
JJ Travel does not accept cash payments for tours or prepaid services in cash. Cash payments can be taken in some circumstances for incidentals and extras whilst in Israel.
Bookings and Reservations
Bookings and reservations are only considered confirmed with written notification from JJ Travel.
All cancellations must be received in writing. The dates below refer to the date the written cancellation is received by JJ Travel. Tour deposits are non-refundable and non-transferable.
- Cancelation 46 (or more) days before the tour date – full refund.
- Cancellation 45-31 days before the tour date – 50% refund.
- Cancellation 30 days before the tour date – no refund.
Tours and Services
JJ Travel endeavors to conduct all tours as described. However, we reserve the right to change the tour itinerary. Tour itineraries may change due to safety/political/climatic or other reasons.
Before the tour – as much as possible clients will be notified before departing for their destination. However, in some cases clients may be informed of changes at the start of the tour.
After the start of the tour – it is sometimes necessary to make changes to itineraries when a tour is in progress. Clients will be notified of such changes when confirmed. JJ Travel is not liable for any additional expense incurred when such changes may be made.
Missed tour sites or activities are not refundable or transferable in any way.
Inclusions and Exclusions
It is the clients responsibility to be aware of inclusions and exclusions of their tour package. This information is part of the ‘tour details’ document and can be found on the tour website and is sent via email once a booking has been made.
Your Responsibility On Tour
Clients are responsible to ensure they attend all activities of the tour on time. Failure to do so may result in missed sites or activities and extra personal expense incurred.
Clients are to remain with the tour group at all times. Separation from the group could result in being left behind and the subsequent rejoining of the group would be a personal expense.
All clients are required to abide by the law, be compliant with security services and be sensitive to cultural and religious groups, individuals and places. Clients must follow the instructions of their tour guide and/or JJ Travel representative.
JJ Travel reserves the right to remove any client from a tour at its sole discretion.
JJ Travel accepts no responsibility for the direct or consequential loss or damage of personal belongings.
The client acknowledges that there may be an amount of risk to clients’ health and/or safety involved in traveling and touring in a foreign destination. To the full extent permissible by law the client hereby assumes all such risk and releases JJ Travel Ltd. and any parties acting on behalf of JJ Travel from all claims and causes of action arising from participating in such a tour.
It is the responsibility of the client to ensure that they have all the necessary documents to travel to the countries of their intended itinerary.
Passports and Visas
All travel to Israel, Jordan and Egypt requires a passport with a minimum of 6 months validity from the time the trip ends. It is the responsibility of the client to ensure that their passport meets this basic requirement and is carried with them at all times. As part of the booking process JJ Travel requires that you send a copy of your passport to be held securely and only used by JJ Travel in the case of an emergency. JJ Travel is not liable for any inconvenience, expense or loss resulting from not providing this document.
It is the responsibility of the client to ensure that VISA documents are valid and appropriate for the countries and activities intended. Visas should be carried at all times.
JJ Travel Documents
Please note that all documents issued by JJ Travel will be sent electronically, by email to the email address provided by the client at the time of booking. JJ Travel cannot accept any liability for issues arising due to non-receipt of documents whether because of incorrect information and contact details being submitted to JJ Travel or any other reason. It is the responsibility of the client to ensure they read all information sent to them by JJ Travel. JJ Travel is not responsible or liable for any issues arising due to a lack of knowledge of the sent information. All clients need to bring all the necessary documents (in print form) when travelling.
JJ Travel requires that all participants in tour activities or similar services have valid travel insurance. Your travel insurance should provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US $200,000 in each of the categories. We also strongly recommend that your insurance covers cancellation, curtailment, personal liability and loss of luggage and personal effects.
Health and Medical
Clients must inform JJ Travel of any special needs, requirements or medical conditions in advance of the tour. JJ Travel will do its best to accommodate any such requirements but is not liable in any way for any loss related to such requirements.
In some cases JJ Travel may deem a person’s health condition unsuitable for a given tour and reserves the right to refuse tour applicants or remove a client from a tour at its own discretion.
JJ Travel is not responsible for any medical condition occurring during the tour.
All tour participants must have valid medical insurance.
Photo and Marketing
Clients consent to JJ Travel using pictures taken of them during the tour and grant a perpetual, royalty-free, worldwide irrevocable license to use such images for JJ Travel marketing and promotional purposes.
As part of the booking process JJ Travel collects personal information necessary for conducting its business. This information is held securely and is not given to any third parties who are not inherently involved in the conducting of the tours or services for the customer. Personal information and travel history are retained. Credit Card information is stored securely until 30 days from the end of the tour and then destroyed or redacted.